FAQ

We work with amounts starting from 3000 £. This is because the refund process requires significant legal and administrative resources. For smaller amounts, we can provide consultation and recommendations for resolving the issue independently.

The time for refund depends on the complexity of the case and cooperation of financial institutions. Usually, the process takes between 2 to 6 months. We keep you informed of the progress and make every effort for a speedy resolution of your issue.

To start working, we will need: identity documents, evidence of fraud (screenshots, correspondence, bank statements), information about the fraudster (if known), and any other materials related to your case. We will help gather all the necessary documents.

We work with citizens of most United Kingdoman countries. However, according to our rules, we do not work with citizens of Israel, Ukraine, and Belarus. This is due to the peculiarities of international law and banking regulation in these jurisdictions.

We cannot guarantee 100% success as the outcome depends on a variety of factors: quality of evidence, cooperation of banks, processing times, and other circumstances. However, we only work on cases where we see real chances of success and put in maximum effort to achieve a positive outcome.

We operate on a 'success fee' basis - payment is only made after successful refund. The fee is a certain percentage of the refunded amount. This motivates us to work as efficiently as possible and protects you from unnecessary expenses in case of failure.

Time plays an important role in the refund process. The sooner you contact us, the higher the chances of success. However, we consider cases even with long deadlines - each case is unique, and we are always ready to try to help. Contact us for individual consultation.